Frequently Asked Questions
Welcome to Phase One Therapy’s FAQ page. Here, we answer common questions about our services, funding options, and what to expect when working alongside us.
General Questions
What is an Occupational Therapist?
An Occupational Therapist (OT) is a healthcare professional who helps individuals participate in meaningful and necessary daily activities—known as occupations—that support their independence, well-being, and quality of life. These occupations can include self-care tasks, work-related activities, social engagement, and mobility.
OTs work with people of all ages who may have physical, cognitive, or emotional challenges that impact their ability to perform everyday tasks. They provide assessments, therapy, and practical solutions such as assistive technology, home modifications, and rehabilitation strategies to help individuals regain or enhance their ability to engage in daily life.
Who is Phase One Therapy?
Phase One Therapy is a community-based occupational therapy service located in Brisbane. We provide personalised, evidence-based therapy solutions to support individuals in achieving independence and improving their quality of life. We are a clinician owned practice who prides itself on timely, caring and innovative services. At this stage, we are able to provide services to clients 16 years and older.
What services do you offer?
We offer a range of occupational therapy services, including:
- Functional Capacity Assessments
- Occupational Therapy Driving Assessments and vehicle modifications for both private and commercial vehicles and motorbikes.
- Ongoing Therapy
- Complex Assistive Technology
- Minor Home Modifications
- Palliative Care Occupational Therapy
- Hospital Discharge Planning
- Occupational Therapy Independent Reports
- Home Visits & Telehealth Services available
For a full list of services, visit our Services Page.
Where are you located?
We provide a home visiting service across Brisbane, and surrounding areas can be serviced by negotiation. Some services are also available via Telehealth for clients outside our immediate service area.
Do you offer Telehealth appointments?
Yes! Telehealth appointments are available for certain assessments and consultations. Contact us to discuss whether Telehealth is suitable for your needs.
Funding & Payment Options
Can I access Phase One Therapy services through the NDIS?
Yes! Occupational therapy services can be funded under Capacity Building Supports, which help NDIS participants develop skills and independence. We are currently able to offer services to self-managed and plan-managed clients. For more details, visit the NDIS Funding Guide.
Does Medicare cover occupational therapy services?
Medicare can provide funding for Occupational Therapy services through GP Care Plans, which allow eligible patients to access subsidised allied health services. If you think you may be eligible for Medicare-funded OT services, speak with your GP about creating a care plan. Learn more here.
Can I claim Occupational Therapy services through private health insurance?
Many private health insurance providers offer rebates for occupational therapy services. Coverage varies depending on your policy, so we recommend checking with your insurer to confirm eligibility.
Do you accept WorkCover clients?
Yes! Our fees vary depending on the service provided. A detailed fee structure is available upon request.
What are your fees for private-paying clients?
For clients paying privately, our fees vary depending on the service provided. A detailed fee structure is available upon request.
Do you offer payment plans?
Payment plans are not available. We require a non-refundable deposit for certain services, and full payment is due before the assessment for certain services.
Appointments & Documentation
What documents do I need for my appointment?
Depending on the service, you may need:
- A completed Medical Certificate from your GP – if completing an OT driving assessment.
- Previous therapy or assessment reports.
- Medical records related to your condition.
- Recent vision test results (for driving assessments).
- Your current driver’s license (for driving assessments).
How do I book an appointment?
You can book an appointment by completing our referral form on our website here or contacting our friendly team via:
📞 Mobile: 0472 755 754
📧 Email: admin@phaseonetherapy.com.au
Can I cancel or reschedule my appointment?
Yes, but please note that cancellations within a certain timeframe may incur a fee. Contact us as soon as possible if you need to reschedule.
Have any questions about driving assessments?
If you have any further questions, feel free to reach out!
📞 Mobile: 0472 755 754
📧 Email: admin@phaseonetherapy.com.au
🌐 Website: www.phaseonetherapy.com.au
We look forward to supporting you on your journey toward independence and well-being!